Frequently asked questions
Are your ceramics food, microwave and dishwasher safe?
Yes! All glazed surfaces that come into contact with food or drinks are made using food-safe glazes and are safe for everyday use. Our ceramics are also microwave and dishwasher safe. However, we recommend hand washing whenever possible to help preserve the glaze and keep your piece looking beautiful for years to come.
Are your pieces handmade?
Yes! Every Studio Bibicos piece is handmade in Montreal. Because each item is individually shaped, painted, glazed and fired, slight variations in colour, shape and finish are completely normal and make every piece one of a kind. Each Bibicos piece is made entirely by hand, so no two are exactly alike. Small differences in colour, glaze, brushstrokes and shape are part of what makes handmade ceramics so special.
Do you ship internationally, and how long does shipping take?
Yes! We currently ship across Canada, the United States, and selected international destinations. Shipping rates are calculated at checkout based on your location.
Orders are usually packed within 2–5 business days, and delivery times vary depending on your destination and the shipping method selected at checkout.
What if my order arrives damaged?
Although we carefully package every order, accidents can happen during transit. If your order arrives damaged or you receive the wrong item, please contact us at studiobibicos@gmail.com within 48 hours of delivery with your order number and photos of the item and its packaging. We'll happily help resolve the issue.
What is your return policy?
We hope you love your new Bibicos piece! Since every item is shaped, painted and finished by hand, slight variations in colour, shape and glaze are completely normal and make each piece one of a kind.
Returns may be requested within 14 days of delivery. To be eligible, your item must be unused, undamaged and safely packed in its original packaging. Return shipping costs are the customer's responsibility, and original shipping fees are non-refundable.
Custom, personalized, discounted and final-sale pieces cannot be returned.
If your order arrives damaged or you receive the wrong item, please contact us at studiobibicos@gmail.com within 48 hours of delivery with your order number and photos of the piece and its packaging. We'll make it right with a replacement or refund whenever possible.
Please contact us at before sending your return so we can provide the correct instructions.
Do you make custom orders?
Possibly! We may accept custom orders depending on the request and our current schedule. Please contact us at studiobibicos@gmail.com with a few details about what you have in mind, and we’ll let you know what may be possible.
How should I care for my ceramics?
Handle your ceramics with care. While they are made for everyday use, dropping or knocking them against hard surfaces may cause chips or breakage. Hand washing is recommended to help preserve the finish over time.
One-of-a-kind ceramics, handmade to make your home happier.
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